Complaint handling

Na iwalewale ni kena qaravi na kudru

Caritas Fiji has a robust complaint handling process developed with our staff, communities and donor partners. See the below chart for details.

See Caritas Fiji’s other safeguarding resources here – for ourselves and the communities we serve. And information around the safeguarding context of Fiji here.

The Caritas Fiji safeguarding flowchart.

To raise a safeguarding issue

All issues and concerns raised will be kept confidential and on a need to know basis only.

Email our anonymous address complaints@caritasfiji.org

Ring our safeguarding contact point on (+679) 285 9183

Email our executive director at executive.director@caritasfiji.org

Our prayer

Na neitou masu

Ubi caritas et amor, Deus ibi est
(Where charity and love are, God is there)

We place our mission and our communities into Your loving hands.

Grant us the grace to serve the people of our vanua with faith, love, and compassion.

Guide us as we work together to bring hope, protection, and lasting change to those in need.

Amen

Caritas Fiji is a member of a global confederation of 162 Catholic organisations working in more than 200 countries and territories. Caritas is the second oldest international humanitarian organisation founded in 1951. Caritas Fiji is subject to regular ongoing assessments to remain part of the Caritas network. Caritas organisations do not proselytize and support people all denominations and faiths.

Legal name, “Caritas Archdiocese of Suva”, incorporated under the Fijian Charitable Trusts Act 1945.

Copyright © 2026 | Caritas Archdiocese of Suva